Shipping policy

Shipping Policy for Methylene Blue

We strive to provide a smooth and reliable shipping experience for your methylene blue order. Please note the following details regarding our shipping process:

 

  • Processing Time: Orders are typically processed within 2-5 business days. During peak periods or due to unforeseen circumstances (e.g., high order volume or supply chain delays), processing may take up to 7 business days.

 

  • Shipping Methods: We offer standard shipping via most carriers, with estimated delivery times of 5-10 business days within the United States. International shipping is available, with delivery times varying from 10-20 business days, depending on destination and customs processing.

 

  • Shipping Costs: Shipping fees are calculated at checkout based on package weight, destination, and selected shipping method. We aim to keep costs reasonable and transparent.

 

  • Tracking: Once your order ships, you’ll receive a tracking number via email. Please allow 24-48 hours for tracking information to update. Note that tracking updates may occasionally be delayed due to carrier operations.

 

  • Delivery Expectations: While we work to ensure timely delivery, we are not responsible for delays caused by carriers, customs, weather, or other factors beyond our control. We recommend monitoring your tracking information for updates.

 

  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us within 14 days of the estimated delivery date. We’ll work with the carrier to resolve the issue, though outcomes depend on the carrier’s policies. For damaged items, please provide photos of the product and packaging.

 

  • Address Accuracy: Please double-check your shipping address at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

 

  • International Orders: Customers are responsible for any customs fees, duties, or taxes imposed by their country. Delivery times may vary due to customs processing, which is beyond our control.

 

  • Contact Us: If you have questions about your order or shipping status, reach out to our support team at 801-686-7334. We’re here to help, but please understand that shipping timelines are estimates, and we appreciate your patience.